Consumer Terms and Conditions (B2C) - LashVie Cosmetics

Last updated: 31 July 2026

1. Company details

Lashvie Cosmetics V.O.F.

De Patrijs 33, 7671 XC Vriezenveen, Netherlands

2. Definitions

In these terms and conditions the following definitions apply:

  • LashVie Cosmetics: Lashvie Cosmetics V.O.F., established in Vriezenveen.
  • Customer: any natural person acting for purposes outside their trade or profession.
  • Agreement: any agreement concluded between LashVie Cosmetics and the customer through the website.

3. Applicability

1. These terms and conditions apply to all offers, orders and agreements between LashVie Cosmetics and consumers.

2. Deviations from these terms are only valid if agreed in writing.

3. If any provision of these terms is wholly or partly invalid, the remaining provisions remain in full force.

4. Products

1. LashVie Cosmetics sells, among other things, press-on lashes, tweezers, lash curlers and related beauty products.

2. Product images and descriptions are presented as accurately as possible. Obvious errors, mistakes or misprints do not bind LashVie Cosmetics.

5. Conclusion of the agreement

1. The agreement is concluded the moment the customer places an order and LashVie Cosmetics confirms that order.

2. LashVie Cosmetics reserves the right to refuse an order if there is a justified reason to do so.

6. Prices and payment

1. All stated prices include VAT, unless expressly stated otherwise.

2. Any shipping costs are clearly displayed before the order is completed.

3. Payment is made through the payment methods offered on the website, which are shown during checkout. We accept, among others: Bancontact, Bank Transfer, iDEAL.

4. Products are shipped after payment has been successfully processed, unless another payment method provides otherwise.

7. Delivery

1. LashVie Cosmetics delivers within the Netherlands and other countries within the European Union.

2. Delivery takes place via carriers such as PostNL and DHL.

3. Stated delivery times are indicative. Exceeding a delivery time does not automatically entitle the customer to compensation or dissolution of the agreement, unless provided otherwise by law.

4. The risk of damage to or loss of products remains with LashVie Cosmetics until the products have been delivered to the customer or a third party designated by the customer.

8. Right of withdrawal

1. The consumer has the right to withdraw from the agreement without giving reasons within 14 days of receiving the product.

2. To exercise the right of withdrawal, the consumer must notify LashVie Cosmetics unambiguously within this period.

3. After withdrawal, the product must be returned within 14 days.

4. The consumer bears the direct cost of returning, unless stated otherwise. See also our return policy.

9. Exclusion of the right of withdrawal

1. For reasons of health protection and hygiene, sealed products cannot be returned once the seal has been broken after delivery.

2. This exception applies only to the extent permitted by law.

3. The exclusion of the right of withdrawal does not affect consumers' statutory rights in the case of wrongly delivered or defective products.

10. Statutory warranty and conformity

1. LashVie Cosmetics guarantees that the delivered products comply with the agreement and the reasonable expectations the consumer may have of them.

2. The consumer is entitled to the statutory warranty as laid down in the applicable consumer law.

3. If a product does not comply with the agreement, LashVie Cosmetics will provide repair, replacement, price reduction or refund in accordance with its statutory obligations.

11. Complaints

1. The consumer must report complaints about products or services as soon as possible after discovery.

2. Complaints can be submitted via lashvie.cosmetics@gmail.com.

3. LashVie Cosmetics aims to respond substantively to complaints within 14 days of receipt.

12. Liability

1. LashVie Cosmetics is liable only for direct damage resulting from an attributable shortcoming.

2. To the extent permitted by law, liability is limited to the amount paid for the relevant order.

3. Nothing in these terms limits statutory consumer rights or liability that may not be excluded by law.

13. Force majeure

1. LashVie Cosmetics is not liable for delays or shortcomings resulting from force majeure.

2. Force majeure includes, among other things: carrier disruptions, internet outages, government measures, natural disasters, pandemics and other circumstances beyond the reasonable control of LashVie Cosmetics.

14. Intellectual property

1. All intellectual property rights relating to the website, product photos, texts, designs, logos, trade names and other content belong to LashVie Cosmetics or its licensors.

2. Without prior written permission, these materials may not be copied, distributed or otherwise used.

15. Privacy

1. LashVie Cosmetics processes personal data in accordance with its Privacy Policy.

2. The Privacy Policy is available on the LashVie Cosmetics website.

16. Applicable law and disputes

1. Dutch law applies to all agreements between LashVie Cosmetics and the consumer.

2. If the consumer is resident in another member state of the European Union, the mandatory consumer rights of the country of residence remain applicable to the extent that they offer more protection.

3. Disputes are submitted to the competent court in accordance with the applicable law.

17. Final provisions

1. If any provision of these terms is invalid or unenforceable, the remaining provisions remain in full force.

2. LashVie Cosmetics reserves the right to amend these terms and conditions. The most recent version is published on the website.

Built with RMS by Riemersma