Return Policy for Consumers (B2C) - LashVie Cosmetics

Last updated: 31 July 2026

Right of withdrawal

As a consumer you have the right to withdraw from the agreement without giving reasons within 14 days of receiving the product.

After notifying us of your withdrawal, you then have another 14 days to return the product.

Conditions for returning

To qualify for a return:

  • The product must, as far as reasonably possible, be unused.
  • The product must be returned complete.
  • The product must be returned carefully packaged.
  • Any accessories must be included.

Hygiene products

For reasons of health protection and hygiene, certain products cannot be returned once the seal has been broken after delivery.

This applies among others to:

  • Press-on lashes
  • Other sealed beauty products

If the seal has been broken, the right of withdrawal lapses for these products, unless there is a manufacturing defect or a wrongly delivered product.

Damaged or incorrectly delivered products

Did you receive a damaged product or was the wrong product delivered? Please contact us within 5 working days of receipt via lashvie.cosmetics@gmail.com.

Please state:

  • Your order number
  • A description of the problem
  • Clear photos of the product and packaging

After assessment we will, where applicable, arrange a replacement product, refund or another suitable solution.

Return procedure

Step 1

Register your return via lashvie.cosmetics@gmail.com. Please state:

  • Name
  • Order number
  • Product(s) you wish to return

Step 2

You will receive further instructions from us for the return.

Step 3

Send the product within 14 days of your withdrawal notification to the return address provided.

Return costs

The direct cost of returning the product is at your expense, except when the product is defective or we delivered an incorrect item. If the wrong product was delivered, the product arrived damaged or there is a demonstrable manufacturing defect, we always bear the return costs.

Refund

After receipt and inspection of the return, the amount due is refunded within 14 days at the latest.

We may withhold the refund until we have received the products or until you have demonstrated that the products have been returned.

The refund is made using the same payment method as the original order, unless agreed otherwise.

Exceptions

Returns are not accepted if:

  • the seal of hygiene products has been broken;
  • products have been used;
  • products have been damaged through improper use;
  • products are returned incomplete without a valid reason.

Contact

Lashvie Cosmetics V.O.F.

De Patrijs 33, 7671 XC Vriezenveen, Netherlands

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