Business orders
Frequently asked questions for business customers and B2B partners of LashVie.
B2B account
You can easily request a B2B account via our website.
To activate your account, we ask for a valid Chamber of Commerce (KvK) number (for Dutch companies) or a valid VAT identification number for companies within the European Union. After verifying your details we activate your account as quickly as possible.
Our B2B programme is intended for professional businesses, including:
- Beauty salons
- Lash artists
- Beauty specialists
- Make-up artists
- Web shops
- Retailers
- Wholesalers
No. A B2B account is exclusively available to registered businesses with a valid Chamber of Commerce (KvK) number or VAT identification number. LashVie reserves the right to refuse a request.
We aim to review all requests within one business day.
Ordering
Once your B2B account has been approved, you can log in and order easily via our B2B web shop.
Yes. The minimum order quantity is 5 units per product.
No. However, a minimum order quantity of 5 units per product applies.
Yes. For larger volumes or custom requests you can always contact us.
Contact us as soon as possible. If an order has already been processed or shipped, changing or cancelling it may no longer be possible.
Yes. After every order you automatically receive an order confirmation by email.
Products
Yes. All our Press-On Lashes are carefully handmade.
Yes. With correct use, careful removal and good maintenance, the lashes can be used multiple times.
Yes. Our products are not tested on animals.
Yes. Our products are developed for both consumers and professional beauty entrepreneurs.
Yes. We do our utmost to present our products as true to life as possible. Small differences in colour, shape or finish may occur.
Yes. As a B2B partner you can use selected LashVie promotional material. This material may only be used for the sale of original LashVie products.
Yes. We encourage your own content, provided the products are presented professionally and the appearance of the LashVie brand is preserved.
Stock
Current stock is shown in the web shop.
No. Products are only reserved once the order has been placed and payment has been received.
When a product is temporarily unavailable, this is indicated in the web shop. We will inform you as soon as the product is available again.
Payment
You can pay safely with:
- iDEAL
- Visa
- Mastercard
- Bancontact
All payments are processed in a secure payment environment.
All business prices are shown exclusive of VAT, unless stated otherwise.
Yes. After every order you automatically receive an invoice.
All business orders must be paid in advance. We process your order once payment has been received.
Shipping
We deliver exclusively to businesses within the European Union.
No. At this time we deliver exclusively within the European Union.
No. Our products are intended exclusively for sale within the European Union. Sale, distribution or export to countries outside the EU, including the United States, is only permitted with prior written consent from LashVie.
- Netherlands - EUR 5.99
- Belgium - EUR 9.50
- Germany - EUR 9.50
- Other EU countries - EUR 17.50
Orders placed and paid on business days before 15:00 are processed the same day (if in stock).
Yes. After shipment you automatically receive a Track & Trace code by email.
Returns
Business purchases are not covered by the statutory right of withdrawal. Returns are only possible when:
- the wrong product was delivered;
- a product arrived damaged;
- there is a manufacturing defect.
Contact us within 48 hours and include clear photos. We will arrange a suitable solution as quickly as possible.
Our apologies. Contact us immediately so we can resolve this as quickly as possible.
Terms of sale
Yes. Selling via your own web shop is permitted.
No. Selling via platforms such as Amazon, Temu, AliExpress, eBay, Walmart Marketplace, Wish or comparable marketplaces is only permitted with prior written consent from LashVie.
No. Our products are intended exclusively for sale to end users or via a sales channel approved by LashVie. Reselling to other wholesalers, distributors or resellers is not permitted without prior written consent.
Yes. Authorised B2B partners may use the marketing material provided by LashVie to promote original LashVie products. It is not permitted to modify the imagery or logo in a way that harms the appearance of the brand.
No. All products are sold exclusively under the LashVie brand.
See also the full B2B terms and conditions.
Warranty & complaints
Contact us as soon as possible. Please state your order number and, where applicable, include clear photos. We assess every report carefully and always look for a suitable solution.
We aim to answer all business enquiries within one business day.
Contact
Do you have questions about an order, a partnership or our products? We are happy to help.
Email: lashvie.cosmetics@gmail.com
We aim to answer all messages within one business day.
Prefer the form? Use the contact page. Curious about the range? See the lashes and the starter kits.
Ready to partner with us?
Request a B2B account and order online right away.