Question 1

How do I become a B2B customer?

Accepted Answer

You can easily request a B2B account via our website. To activate your account, we ask for a valid Chamber of Commerce (KvK) number (for Dutch companies) or a valid VAT identification number for companies within the European Union. After verifying your details we activate your account as quickly as possible.

Question 2

Who is a B2B account intended for?

Accepted Answer

Our B2B programme is intended for professional businesses, including: Beauty salons Lash artists Beauty specialists Make-up artists Web shops Retailers Wholesalers

Question 3

Can anyone request a B2B account?

Accepted Answer

No. A B2B account is exclusively available to registered businesses with a valid Chamber of Commerce (KvK) number or VAT identification number. LashVie reserves the right to refuse a request.

Question 4

How long does the approval of my account take?

Accepted Answer

We aim to review all requests within one business day.

Question 5

How do I place a business order?

Accepted Answer

Once your B2B account has been approved, you can log in and order easily via our B2B web shop.

Question 6

Is there a minimum order quantity?

Accepted Answer

Yes. The minimum order quantity is 5 units per product.

Question 7

Is there a minimum order value?

Accepted Answer

No. However, a minimum order quantity of 5 units per product applies.

Question 8

Can I order larger quantities?

Accepted Answer

Yes. For larger volumes or custom requests you can always contact us.

Question 9

Can I change or cancel an order?

Accepted Answer

Contact us as soon as possible. If an order has already been processed or shipped, changing or cancelling it may no longer be possible.

Question 10

Will I receive an order confirmation?

Accepted Answer

Yes. After every order you automatically receive an order confirmation by email.

Question 11

Are the Press-On Lashes handmade?

Accepted Answer

Yes. All our Press-On Lashes are carefully handmade.

Question 12

Are the lashes reusable?

Accepted Answer

Yes. With correct use, careful removal and good maintenance, the lashes can be used multiple times.

Question 13

Are the products cruelty-free?

Accepted Answer

Yes. Our products are not tested on animals.

Question 14

Are the products suitable for professional use?

Accepted Answer

Yes. Our products are developed for both consumers and professional beauty entrepreneurs.

Question 15

Are the product photos representative?

Accepted Answer

Yes. We do our utmost to present our products as true to life as possible. Small differences in colour, shape or finish may occur.

Question 16

Will I receive marketing material?

Accepted Answer

Yes. As a B2B partner you can use selected LashVie promotional material. This material may only be used for the sale of original LashVie products.

Question 17

May I take my own product photos?

Accepted Answer

Yes. We encourage your own content, provided the products are presented professionally and the appearance of the LashVie brand is preserved.

Question 18

Are all products available immediately?

Accepted Answer

Current stock is shown in the web shop.

Question 19

Can I reserve products?

Accepted Answer

No. Products are only reserved once the order has been placed and payment has been received.

Question 20

What happens if a product is temporarily sold out?

Accepted Answer

When a product is temporarily unavailable, this is indicated in the web shop. We will inform you as soon as the product is available again.

Question 21

Which payment methods do you accept?

Accepted Answer

You can pay safely with: iDEAL Visa Mastercard Bancontact All payments are processed in a secure payment environment.

Question 22

Are prices inclusive or exclusive of VAT?

Accepted Answer

All business prices are shown exclusive of VAT, unless stated otherwise.

Question 23

Will I receive an invoice?

Accepted Answer

Yes. After every order you automatically receive an invoice.

Question 24

When do I have to pay?

Accepted Answer

All business orders must be paid in advance. We process your order once payment has been received.

Question 25

Which countries do you deliver to?

Accepted Answer

We deliver exclusively to businesses within the European Union.

Question 26

Do you deliver outside the European Union?

Accepted Answer

No. At this time we deliver exclusively within the European Union.

Question 27

May we sell LashVie products outside the European Union?

Accepted Answer

No. Our products are intended exclusively for sale within the European Union. Sale, distribution or export to countries outside the EU, including the United States, is only permitted with prior written consent from LashVie.

Question 28

What are the shipping costs?

Accepted Answer

Netherlands - EUR 5.99 Belgium - EUR 9.50 Germany - EUR 9.50 Other EU countries - EUR 17.50

Question 29

When will my order be shipped?

Accepted Answer

Orders placed and paid on business days before 15:00 are processed the same day (if in stock).

Question 30

Will I receive a Track & Trace?

Accepted Answer

Yes. After shipment you automatically receive a Track & Trace code by email.

Question 31

Can I return my order?

Accepted Answer

Business purchases are not covered by the statutory right of withdrawal. Returns are only possible when: the wrong product was delivered; a product arrived damaged; there is a manufacturing defect.

Question 32

My order arrived damaged.

Accepted Answer

Contact us within 48 hours and include clear photos. We will arrange a suitable solution as quickly as possible.

Question 33

I received the wrong product.

Accepted Answer

Our apologies. Contact us immediately so we can resolve this as quickly as possible.

Question 34

May I sell LashVie via my own web shop?

Accepted Answer

Yes. Selling via your own web shop is permitted.

Question 35

May I sell LashVie via online marketplaces?

Accepted Answer

No. Selling via platforms such as Amazon, Temu, AliExpress, eBay, Walmart Marketplace, Wish or comparable marketplaces is only permitted with prior written consent from LashVie.

Question 36

May I resell LashVie products to other resellers?

Accepted Answer

No. Our products are intended exclusively for sale to end users or via a sales channel approved by LashVie. Reselling to other wholesalers, distributors or resellers is not permitted without prior written consent.

Question 37

May I use the LashVie logo and product photos?

Accepted Answer

Yes. Authorised B2B partners may use the marketing material provided by LashVie to promote original LashVie products. It is not permitted to modify the imagery or logo in a way that harms the appearance of the brand.

Question 38

May I sell the products under a different brand name?

Accepted Answer

No. All products are sold exclusively under the LashVie brand. See also the full B2B terms and conditions .

Question 39

What should I do if something is wrong with my order?

Accepted Answer

Contact us as soon as possible. Please state your order number and, where applicable, include clear photos. We assess every report carefully and always look for a suitable solution.

Question 40

How quickly do you respond?

Accepted Answer

We aim to answer all business enquiries within one business day.

Question 41

How do I contact you?

Accepted Answer

Do you have questions about an order, a partnership or our products? We are happy to help. Email: lashvie.cosmetics@gmail.com We aim to answer all messages within one business day.

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