Frequently asked questions

Ordering from Lashvie is simple and secure.

Choose your favourite products.

Add them to your shopping basket.

Complete your order securely via our secure payment system.

Once you have completed your order, you will automatically receive an order confirmation by email.

As soon as your order has been processed, we will keep you updated on its status by email.

Have you made a mistake or would you like to change your order?

Please contact us as soon as possible at lashvie.cosmetics@gmail.com.

We will do our very best to make any changes. Unfortunately, once an order has been processed or dispatched, it is no longer possible to change or cancel it.

Don’t worry.

First, check your junk mail or spam folder. Can’t find the order confirmation there either?

If so, please feel free to contact us at lashvie.cosmetics@gmail.com. Please include your name and, if possible, the date on which you placed the order. We’ll be happy to help.

Please contact us as soon as you notice that the delivery address is incorrect.

Has your order not been processed yet? Then we will gladly change the address for you.

If the order has already been dispatched, we can unfortunately no longer change the delivery address.

There may be various reasons for this, such as a temporary technical fault or an interrupted connection during checkout.

First, check whether you have received an order confirmation. If you haven’t received a confirmation, the order has probably not been completed successfully.

You can place the order again. Are you still experiencing problems? Please feel free to contact us.

Yes.

As soon as your order has been dispatched, you will automatically receive a shipping confirmation with a Track & Trace code. This lets you follow your order easily.

Please contact us as soon as possible.

As long as your order has not been processed yet, we will gladly check whether a change is still possible. If the order has already been dispatched, we can unfortunately no longer amend it.

Do you have a question or are you stuck somewhere?

Our customer service team is happy to help.

E-mail: lashvie.cosmetics@gmail.com

We aim to answer your message as quickly as possible.

Press-On Lashes are high-quality, handmade lashes with a pre-applied adhesive strip. This makes them easy to apply, without separate lash glue.

Yes. All our Press-On Lashes are carefully handmade for a comfortable fit and a luxurious look.

That depends on the look you want to create.

Natural gives you a subtle, natural look that’s perfect for everyday wear.

Medium adds just a little more volume and definition, without being overpowering.

Volume creates a fuller, more striking look, ideal if you want to create a fuller look.

The difference lies in the amount of volume and the intensity of the look.

Natural gives a soft and natural look.

Medium offers a lovely balance between natural and full.

Volume provides the most density and a striking, full-looking eye.

All styles are available in different lengths, so you can choose the look that suits you best.

Lashvie Press-On Lashes are available in two lengths:

8 mm, 10 mm & 12 mm

Perfect for a subtle, natural look and ideal for everyday use.

10 mm, 12 mm & 14 mm

Suitable if you want to create a slightly longer and more striking look, without losing that natural appearance.

The length that suits you best depends on your personal preference, eye shape and the look you want to create.

Our premium pre-glued Press-On Lashes are designed for a comfortable wearing experience and stay in place for an average of 5 to 15 days. However, the actual wear time varies from person to person. Some customers wear the lashes for a shorter period, whilst others enjoy them for longer.

How long they last depends, amongst other things, on skin type, daily activities, lifestyle, aftercare and the method of application.

How can you get the most out of your Lashvie Press-On Lashes?

With the right preparation and aftercare, you can significantly extend how long they last. That’s why we recommend the following tips:

Clean your natural eyelashes thoroughly

Make sure your eyelashes and eyelids are completely clean, dry and free of oil before applying the lashes. Residual make-up, skin oil and skincare products can reduce adhesion.

Apply the lashes carefully

Carefully position the lashes along the natural lash line and press the lash band firmly immediately after application for optimal adhesion.

Gently press down on the lashes every day

Do you want to enjoy your lashes for as long as possible? Then gently press down on the lash band every morning with clean hands. This will ensure the bond remains optimal.

Avoid oil-based products

Oil can damage the adhesive layer. You should therefore avoid using oil-based make-up removers, serums or eye creams directly around the eyes.

Limit prolonged contact with water

Our lashes can withstand a normal shower or rain shower. Please bear in mind, however, that frequent contact with water or steam, or prolonged exposure to moisture, can cause the adhesive to weaken more quickly.

Touch the lashes as little as possible

The more you pull, rub or fiddle with the lashes, the greater the chance that the adhesive will come away sooner.

Be mindful of your sleeping position

Do you mainly sleep on your side or stomach? This creates more friction between the lashes and your pillow, which can cause them to come loose sooner.

Choose a satin or silk pillowcase

A satin or silk pillowcase causes less friction than cotton and helps keep the lashes looking their best for longer.

Curl your natural eyelashes beforehand

Do you use an eyelash curler? Always do this before applying the Press-On Lashes. This prevents unnecessary tension on the lash band.

Remove the lashes gently

Always remove the lashes gently and without applying force. This ensures that both your natural eyelashes and the Press-On Lashes remain in optimal condition.

Hygiene & Care

At Lashvie, we believe it’s not just about looking good, but also about ensuring a fresh and hygienic experience when wearing your lashes.

That’s why we recommend replacing your Press-On Lashes after around 7 days. This timeframe is a guideline and may vary from person to person, depending on factors such as personal care, daily activities and lifestyle.

Always trust your own judgement. If the lashes look less fresh, the adhesion is weakening or they no longer feel comfortable, we recommend applying a new set.

Good to know

Everyone is different. Factors such as skin type, lifestyle, working environment, personal care and daily habits can all influence how long the lashes last.

The chosen lash style also affects how long they last. A subtle, light style will generally last longer than a fuller or longer lash, as it exerts less weight on the adhesive strip.

For some clients, the lashes last less than five days, whilst others enjoy them for two weeks without any issues. Both situations are normal.

With the right preparation, aftercare and a little attention, you’ll get the most out of your Lashvie Press-On Lashes and enjoy a beautiful, comfortable and natural look for as long as possible.

No.

When used correctly and removed carefully, Lashvie Press-On Lashes do not damage your natural lashes.

Our lashes are attached temporarily with a pre-applied adhesive strip and are not permanently bonded to your natural lashes, as is the case with lash extensions.

For comfortable and safe removal we recommend gently loosening the lashes with a suitable remover or an oil-based product, without pulling on your natural lashes. Never pull the lashes off while they are still firmly attached.

With careful use you can enjoy your lashes to the full while keeping your natural lashes in good condition.

Yes. Our products are not tested on animals.

Follow the included instructions or see the detailed guide on our website. You create a professional look within minutes.

Yes. Please bear in mind that frequent contact with water, oil or steam may shorten their lifespan.

For the best adhesion, we recommend keeping the lashes as dry as possible for the first 12 hours after application.

Yes.

Our lashes are designed to be worn comfortably for several days, even whilst you sleep.

Do you often sleep on your side or stomach? If so, there’s more friction between the lashes and your pillow, which can cause them to come loose more quickly.

A satin or silk pillowcase helps keep the lashes looking their best for longer.

Remove the lashes gently with a suitable remover or an oil-based make-up remover. Never pull the lashes off.

Carefully remove any glue residue from the band and store the lashes in the original packaging after use.

With the right care you can enjoy your Lashvie Press-On Lashes for as long as possible.

We recommend that you:

• clean your natural lashes thoroughly beforehand;
• avoid oil-based products around the eyes;
• gently press the lashes on each day with clean hands;
• rub your eyes as little as possible;
• preferably sleep on a satin or silk pillowcase;
• check the lashes regularly for a good bond.

Yes. You can wear make-up as usual with Lashvie Press-On Lashes. Preferably avoid oil-based products around the eyes, as these can weaken the bond.

We ship to all countries within the European Union.

• Netherlands - EUR 5.99
• Belgium - EUR 9.50
• Germany - EUR 9.50
• Other EU countries - EUR 17.50

Orders placed on business days before 15:00 are processed the same day.

As soon as your order has been shipped, you receive a Track & Trace code by email to follow your parcel.

Although we ship your order as quickly as possible, we depend on the carrier. Questions about delivery? Feel free to contact us.

You can pay safely with:

• iDEAL
• Visa
• Mastercard
• Bancontact

All payments are processed in a secure payment environment.

Yes. You have the right to return your order within the statutory cooling-off period, provided the product is unused, in its original condition and the seal is unbroken. See also shipping & returns.

Our products are hygiene-sensitive cosmetic items. To safeguard the safety and hygiene of our customers, opened or used products cannot be returned.

Contact us within 48 hours of receipt via lashvie.cosmetics@gmail.com and include clear photos of the damage. We will arrange a suitable solution as quickly as possible.

Our apologies! Contact us and we will of course resolve this as quickly as possible.

As long as your order has not yet been processed or dispatched, you may be able to cancel it. Please contact us as soon as possible to do so. Has your order already been dispatched? In that case, our standard returns policy applies.

You will usually receive your refund within 1 to 5 working days after the return has been approved, depending on your chosen payment method.

Below you will find an overview by payment method and the steps to check your status.

Processing time by payment method

• iDEAL
• Within 1 to 2 working days.
• Credit card
• Within 2 to 5 working days (shown on your next monthly statement).
• Klarna / Pay later
• Within 2 working days (the invoice will be adjusted or closed).
• PayPal
• Within 1 to 2 working days.

First check whether your order may be delivered in several parcels. Is an item still missing after that? Then contact us within 48 hours of receipt.

To safeguard the quality of our shipments, we photograph every packed order before it is dispatched. Using these photos and your report we investigate the situation carefully and, where applicable, arrange a suitable solution.

Our products are intended for external use only. Use the lashes according to the instructions for use and stop immediately if irritation occurs.

Every skin and every eye reacts differently. Do you have sensitive eyes or sensitive skin? Then we advise testing carefully beforehand and discontinuing use if irritation occurs.

Prolonged exposure to water, heat and steam can affect the adhesion and shorten the wear time.

Do you have a question or need advice? Our team is happy to help.

Email: lashvie.cosmetics@gmail.com

We aim to answer all messages within one business day.